Terms & Conditions
It’s easy to get bogged down in the nitty gritty of business, but here at Gardoo we like to make life simple – Terms and Conditions are here to protect us all.
At Gardoo we are committed to customer service and support to ensure your complete satisfaction. We guarantee to send you top quality products, quality inspected and well packed to reach you in perfect condition.
By committing to purchase goods via the Gardoo website, you are entering into a legally binding agreement with us on the Terms and Conditions listed below.
These Terms and Conditions do not affect your statutory rights.
PLEASE NOTE: someone must be available on the day of delivery to assist the driver in offloading sleepers. If you are not in the driver will not be able to deliver and you will be charged the cost of redelivery. Each delivery is allocated 30 minutes for unloading. Should your order be for more than 25 sleepers, you may wish to have two people available to assist, to ensure it is completed within the allotted time. If your order is for more than 40 sleepers, we ask that you have two people available to assist as standard.
Gardoo will only deliver to the address you specify on your order. It is therefore vital that this address is accurate. Gardoo cannot accept responsibility for any loss or damage to your order once it has been delivered in accordance with your delivery instructions.
How will my order be delivered?
Your order will be delivered on a pallet/s. The delivery vehicle will not be fitted with a crane or winch. Please be aware that the driver will not be able to lift your order over walls or fences or up steps, slopes, etc.
If your delivery address falls within an area in which it is illegal for our delivery vehicle to park or offload, Gardoo will not be able to make delivery.
If you have any concerns regarding how our delivery vehicle can access/unload to your delivery address, please contact us before placing your order.
Are there locations or situations where Gardoo cannot deliver?
Please see 'How will my order be delivered?' and 'How big is the delivery vehicle?' for information.
Will you need access to my property?
No. All deliveries are kerb side, although we will deliver closer to your delivery address if this is possible, for example, on your driveway. If you do not wish for us to unload on a driveway/anywhere other than kerb side, you must let us know by entering this request in the Delivery Instructions box at the checkout or by contacting us immediately.
Can you lift my delivery over walls, fences, up steps or slopes?
Unfortunately this is not possible – please see ‘How will my order be delivered?’ for more information.
Where will my delivery be unloaded?
All Gardoo deliveries are kerb side. This means that our delivery driver will unload your order at the kerb side, or the nearest point of delivery to your address (i.e. your driveway); whichever is closest. If you have any specific questions/requirements regarding this, please contact us.
How big is the delivery vehicle?
Vehicles may be up to 20 tonnes gross weight. Vehicle dimensions will be a maximum of 8 metres long by 4 metres wide by 5 metres high. If your delivery address does not have sufficient access, Gardoo will not be able to make delivery.
When considering access, please consider width restrictions, parked cars, trees, low bridges and power lines etc.
If you have any concerns regarding if/how our delivery vehicle can access/unload to your delivery address, please contact us before placing your order.
Changing / Cancelling Your Order
What if I want to change my order?
For orders on Next Working Day Delivery and for Saturday deliveries, changes must be made before 12 Noon (Midday) on the last working day before your delivery due date (i.e. for Monday deliveries, you must notify us before 12 Noon (Midday) on the preceding Friday).
All changes must be made by contacting our Customer Services team on email@example.com. Please note that changes made after this point may be possible but may incur a charge.
What if I want to cancel my order?
For orders on Next Working Day Delivery and for Saturday deliveries, cancellations must be made before 12 Noon (Midday) on the last working day before your delivery due date (i.e. for Monday deliveries, you must notify us before 12 Noon (Midday) on the preceding Friday).
All cancellations must be made by contacting our Customer Services team on firstname.lastname@example.org. Please note that there may be a charge to refund your card. Items which are cancelled after leaving our depot will incur a restock charge, which can be the full cost of haulage paid.
Basis of Sale
Gardoo commits to adhering to these Terms and Conditions when we accept an order placed by you via our website. The description of the Goods, the price, VAT and delivery costs are set out in the checkout page where you place your order.
Once an order is placed, we will automatically create you an account and confirm acceptance of your order on screen as well as by email.
Details of Order
Everything you order from us will be exactly as set out on the your check out page. The quality, quantity and description of the goods will be exactly as your order.
Gardoo only accepts orders if your credit card or debit card/account is authorised for the transaction. Orders are also only accepted if the Goods are available, either in-stock or on back order.
Price of Goods
All prices on the Gardoo website include VAT at the prevailing rate. Because prices and product descriptions vary from time to time, we reserve the right to change them without further notice.
The price of the Goods and Delivery you see on the Gardoo website are exactly what you will pay.
Gardoo will charge your credit card or debit card/account upon completion of your order. We do not accept cheques, postal orders or cash when ordering online.
Cash, cheques, postal orders, debit and credit cards can all be accepted if you visit and purchase from our warehouse counter in person.
If it is not possible to obtain full payment of the Goods ordered, Gardoo will not proceed or process the order.
Gardoo operates a safe payment site and takes every reasonable care to keep all information connected with your order safe and secure. Unless solely due to our negligence, Gardoo cannot be held liable for any loss that you may suffer if a third party obtains any unauthorised access to any data. This includes any account or credit data that you provide when accessing or ordering from this website.
We do not store or retain any credit / debit card details. Nor do we share any personal information or data with third party companies.
Risk and Ownership
Risk of damage or loss of the Goods passes to you at the time of delivery or if you fail to take delivery at the agreed time – the time when we tried to deliver.
Upon delivery, you must check your order and report any missing / damaged items on the proof of delivery you sign and hand to the driver. You must also report this by contacting our office within 24 hours of signing this.
You will only own the Goods once they are successfully delivered to you.
Gardoo aims to consistently supply high quality products to our customers. Accordingly, we warrant that where goods are own brand products and not already covered by a manufacturer’s guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
If you have a valid claim in respect of Goods which is based on any defect in their quality and condition or their failure to meet specification as per the order, and you have notified us in the method and timeframe as per our terms (see Risk and Ownership), you will be entitled to a refund of the price of the Goods or replacement of the Goods free of delivery charge.
Gardoo will make every commercial endeavour to keep this website up to date. We will strive to continually improve and to add to our business offering.
Information and specifications on the Gardoo website are given for guidance only. We reserve the rights to change them without further notice.
Matters out of Gardoo's Control
Sometimes things happen that are out of our control, likes acts of God. We will not be liable to you or in breach of contract for delay or failure to perform due to circumstances beyond our reasonable control.
All written, design, photographic, video and audio content are the property of AHS Limited or those who have given us the permission to use it.
All rights reserved.
These terms will be governed by UK Courts and disputes will be resolved exclusively by them.